Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Fortis Inkasso GmbH & Co. KG, Gehrtsstrasse 16, 40235 Düsseldorf, email: info@fortis-inkasso.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

The user requests that we start providing the services immediately after registration (before the expiry of a statutory withdrawal period).

The user acknowledges that his statutory right of withdrawal as a consumer may expire after the service has been provided in full (and/or he may have to pay a pro rata amount if he withdraws after the service has been provided).

Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.