Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Fortis Inkasso GmbH & Co. KG, Gehrtsstrasse 16, 40235 Düsseldorf, email: info@fortis-inkasso.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

If the service has commenced during the withdrawal period, in particular if the collection procedure has been initiated, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you inform us of the exercise of your right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

Your right of withdrawal expires prematurely if we have completely provided the service and only began performing the service after you, as the consumer, gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon complete fulfillment of the contract by us.

Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.