Question 1

How does the debt collection process work?

Accepted Answer

First, we recommend an out-of-court approach, tailored to your situation as a private individual or a company. After you place the order, we send the first collection reminder containing all the essential details of the claim. If the debtor does not respond, a further, more firmly worded reminder follows. Engaging a professional debt collection company signals to the debtor the seriousness of the situation – and in many cases this alone leads to a swift solution that is satisfactory for all sides.

Question 2

What are the costs for domestic debt collection?

Accepted Answer

We work on a success basis. In the event of success, your debtor pays the collection fees and you receive your full claim. Additional costs such as court fees are always discussed with you in advance.

Question 3

Out-of-court or the ordinary legal route?

Accepted Answer

Out-of-court proceedings are gentler on the debtor and usually lead to a result more quickly. If the debtor proves unwilling to pay, the judicial dunning procedure is an option.

Question 4

Does debt collection harm the customer relationship?

Accepted Answer

On the contrary: an objective third party relieves the relationship. You save time and stress and can continue the contractual relationship without having to send reminders yourself.

Question 5

How does an ongoing engagement work?

Accepted Answer

Via an interface to your accounting system or by transmission via Excel. This way you outsource your entire receivables management to us without any administrative effort.

Question 6

Who may engage Fortis?

Accepted Answer

Private individuals and companies, for individual claims as well as for recurring claims or a large number of claims. We also collect very small amounts.

Question 7

What happens if the debtor disputes the claim?

Accepted Answer

We re-examine the claim and, in the case of justified objections, request evidence from the creditor. If the claim is justified and the debtor still does not pay, our affiliated lawyers initiate judicial proceedings. If you prevail, the debtor also bears the costs of the proceedings.

Your efficient solution for successful debt recovery.

From the first letter to the enforcement title.

1. Submit your claim

2. Review by us

3. Out-of-court assertion

4. Judicial enforcement

Frequently asked questions.

Get what you're owed.