Contact

Initially, we always recommend an out-of-court approach. However, we are also happy to adapt
always adapt our strategy to your needs, which result from your position as a private individual or
company. After the assignment and notification of the debtor data, we send out
first of all, the first collection reminder. In it, we give the debtor the essential data of the
claim matter and the additional costs incurred as a result of the assignment.
Should it not be possible to deliver the reminder, we will furthermore take care of a
Address determination. If the debtor reacts despite current address determination and successful
If the customer does not respond to the first collection reminder, we will send a further reminder. Here
we now take an even more specific approach and communicate understanding for a default, but show
consequences and, at the same time, possible solutions.
Such an approach is already often possible simply by commissioning a
collection agency promising success, since the debtor is aware of his defaulting position and
the negative consequences of involving a third party who is not the original
Contracting Party becomes aware.

We work on a contingency basis. That means in case of success your debtor pays the collection fees,
that have arisen as a result of the commissioning. We therefore receive in the event of complete
recovery of your outstanding debt, the default interest and costs provided for by law, the
incurred by us from the debtor directly. You will receive the full amount owed by your
Debtor.
Should further costs be incurred, such as court fees, enforcement costs or costs of the
Address investigations or foreign debt collection due to the debtor's default abroad,
we discuss the procedure with you beforehand and inform you about these possible
additional costs. Accordingly, these will only be incurred after prior consultation with you.

Your debtor will also only incur fees that are legally due according to the
Legal Services Act are provided for.
On our blog, we also constantly publish new case law on this topic as well as tips on dubious practices in the debt collection industry.

As a general rule, out-of-court proceedings are less damaging to debtors. Because often
is that the bill is lost in everyday life and the debtor cares a lot about it
to act as quickly as possible after a request from us, so that you can
get quickly.
The pressure is often higher if a third party has been commissioned to assert the claim. This
Pressure is enough and brings about a satisfactory outcome for all concerned.
If the debtor proves to be unwilling to pay or to show such unwillingness to
If there is a risk that the debtor will not be able to pay, judicial dunning proceedings may be appropriate.

Here you can find out more about the dunning procedure.

In most cases, commissioning a debt collection agency does not do any harm, but on the contrary leads to the fact that your contractual relationship does not suffer from the debtor's default. How do we come to this conclusion? The involvement of an outsider who objectively assesses the claim is always a means to reach a fair result out of court. The creditor can transfer the unpleasant and time-consuming task of collecting his claim from the debtor to the collection agency. This not only saves him time and nerves, but also allows him to preserve the relationship with his debtor for the ongoing contractual relationship, without having the urge to terminate the contractual relationship for good out of frustration.

We will advise you comprehensively on this if you are interested. A permanent assignment can be made either by
an interface can be set up in your accounting department and our system or through the
Transmission of an Excel spreadsheet. So you are able without much administrative effort the
outsource receivables management to us. We adjust our service in the event of a
permanent assignment to your needs and thus enable the highest possible efficiency
in your debt collection.

You can hire us as a private person but also as a company for a single claim or for recurring claims and a large number of claims.

In principle, all undisputed and existing claims can be asserted. The debtor must also be put in default. Either by means of a reminder, i.e. a clear and specific request with which the creditor unambiguously expresses that he demands the performance owed. A reminder may also be dispensable in the cases specified in the German Civil Code (BGB) if, for example, a time was specified for the performance according to the calendar. Even the smallest amounts can be claimed by us. We explain in more detail in our blog why it is necessary and useful to claim even the smallest amounts.