Contact

First, we always recommend an out-of-court approach. However, we are also happy to adapt
our strategy to your needs, which arise from your position as a private individual or
Companies. After receiving the order and notification of the debtor data, we will send
First, the initial collection reminder. In this letter, we provide the debtor with the essential details of the
Claims and additional costs incurred as a result of the assignment.
If the reminder cannot be delivered, we will also take care of
Address determination. If the debtor fails to respond despite current address determination and successful
If delivery is not made after the first collection reminder, we will send another reminder. Here
Let us now proceed more decisively and express our understanding for a delay, but show
Consequences and possible solutions.
Such an approach is often already possible simply by commissioning a
Collection agency promising, as the debtor is aware of their delinquent status and
the negative consequences of involving a third party that is not the original
becomes aware that it is a party to the agreement.

We work on a success basis. This means that if we are successful, your debtor pays the collection fees.,
incurred as a result of the assignment. In the event of complete
Collection of your outstanding debt, the statutory default interest and costs, which
incurred by us directly from the debtor. You will receive the full amount of your claim.
Debtor's.
Should further costs be incurred, such as court fees, enforcement costs, or costs of
Address investigations or international debt collection due to the debtor's relocation abroad,
we will discuss the procedure with you beforehand and inform you about these possible
additional costs. These will therefore only be incurred after prior consultation with you.

Your debtor will also only incur fees that are legally permitted under the
Legal Services Act.
We also regularly publish new court rulings on this topic on our blog, as well as information about dubious practices in the debt collection industry.

As a general rule, out-of-court proceedings are more lenient towards debtors. This is because often
Is it the case that the bill has been lost in everyday life and the debtor is very keen to
to act as quickly as possible after we have requested you to do so, so that you can settle your claim
get it quickly.
The pressure is often greater when a third party has been commissioned to assert the claim. This
Pressure is sufficient and brings about a satisfactory outcome for all involved.
If the debtor proves unwilling to pay or such unwillingness is
If this is to be feared, legal dunning proceedings are an option.

Here Learn more about the dunning process.

In most cases, engaging a debt collection agency does not cause any harm; on the contrary, it ensures that your contractual relationship does not suffer as a result of the debtor's default. How did we come to this conclusion? Involving an outside party who can objectively assess the claim is always a means of achieving a fair outcome out of court. The creditor can transfer the unpleasant and time-consuming task of collecting the debt from the debtor to the debt collection agency. This not only saves time and stress, but also allows the creditor to preserve the relationship with the debtor for the ongoing contractual relationship, without feeling the urge to terminate the contractual relationship permanently out of frustration.

We will be happy to provide you with comprehensive advice if you are interested. A permanent assignment can be established either by
an interface between your accounting system and our system can be set up, or through the
Transmission of an Excel spreadsheet. This enables you to
Outsource your receivables management to us. We tailor our service to your
Permanent assignment tailored to your needs, enabling maximum efficiency
with your debt collection.

You can hire us as a private individual or as a company for a single claim or for recurring claims and a large number of claims.

In principle, all undisputed and existing claims can be asserted. The debtor must also be given notice of default. This can be done either by means of a reminder, i.e., a clear and specific request in which the creditor unambiguously states that they are demanding the performance owed. A reminder may also be dispensable in the cases specified in the German Civil Code (BGB), for example if a calendar date was specified for the performance. We can also assert claims for very small amounts. We explain in more detail in our blog why it is necessary and sensible to assert even very small amounts.